IT Support and Services for Businesses in Chicagoland

Because Your Business Depends on your IT Systems!

BKS will make sure your IT systems are doing everything your business needs to be successful. We assist from design and planning to product specification through pricing and acquisition, to installation, implementation, documentation, and project management, as well as post-project support of you and/or your users. BKS has advanced level of partnerships with key vendors (Microsoft Silver Partner, Comcast Partner, Nextiva Platinum Partner, just to name a few) which allows us access to special pre- and post-project assistance support levels that most “partners” do not have. We can provide the right solutions, priced right and validated by the vendor, so if any issues come up, we can get them resolved quickly and effectively. We are 100% committed to making sure business owners have the most reliable and professional IT service in Chicagoland.

You can depend on Business Knowledge Systems to keep your business up and running:

Quick Response

RESPONSE TIME IS MISSION CRITICAL-  if your IT is down your business is down. BKS has a dedicated staff with guaranteed SLA times. We guarantee we will respond to your needs and have your issues addressed. Over 90% of our calls are corrected on the first call. Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

Reputable

Business Knowledge Systems has been around since 2000, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us. WE SPECIALIZE IN WORKING WITH FAST PACED BUSINESS. That means we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations, and technical problems to keep you productive. We understand your desire to eliminate waste, extra steps, workarounds and manual labor. We also have tech support available 24/7/365 and can help you maintain the freedom to work remote while making sure you meet compliance standards for data security and backups.

Experienced

 Our team of engineers have diverse skills, specialized areas of expertise who work together to deliver the most effective and correct solutions to you. As a client, you are assigned to one of these teams. That means you’ll always be able to get someone on the phone who knows YOU and understands YOUR environment and YOUR systems to provide helpful answers and quick resolutions We hire only seasoned, professional technicians with at least 5-10 years' experience and usually many more. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!

One Stop Shop

We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.

Proactive

 We provide our customers with a variety of managed support options, ranging from back-end maintenance and monitoring for issues, to user help-desk support with ticketing, to strategy and budget and asset/license life-cycle management. We can create a solution specifically for you and your team. Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.

 Project Management

Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget. Our philosophy is – and always has been – to offer what’s BEST for the customer, not us. We will base our recommendations on what YOU want and what YOU feel most comfort able with. Our job is to lay out your options, educate you on the pros and cons of each and guide you to the best, most cost-effective solution for you. We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

No Long-Term Contracts

Hire BKS to be your IT partner, if you are not over-the-top thrilled with the service and support and our customer service, you can cancel. No questions asked. We will also release you from the any contract or project without penalties. Just give us 90 days to help you transition, we don’t require long term contracts.  If we are not performing up to your expectations just let us know.

100% Satisfaction Guarantee

We will do whatever it takes to make you happy. Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. We want you to be completely satisfied with our services. No hassles, no problems. We don’t hide behind small print, legal-eeze, or other weasel clauses in our guarantee. We are completely confident in our ability to fix whatever problems you have!

Contact BKS today!